Policies
Privacy Policy
Shopping is safe at TNVitamins.com. We guarantee that we will not divulge any customer information to anyone. We will not rent, sell or provide your name, e-mail address, credit card information, or purchase history, to any other company, agency, or individual.
Secure Shopping
At www.tnvitamins.com, our customers' security is very important. We support the Internet standard of Secure Socket Layers or SSL to ensure that the transmission of your sensitive information cannot be intercepted or decoded. To ensure that your order is being placed on a Secure Socket Layer we have subscribed and obtained GeoTrust 256-Bit digital encryption SSL certificate. The GeoTrust 256-Bit digital encryption provides the following:

GeoTrust has supplied us with the GeoTrust 256-Bit Premier SSL Seal. This seal appears on the bottom of our checkout page, where private information is requested and security is required. By clicking on the GeoTrust SSL Seal, visitors will get real-time confirmation of the validity of the certificate on the web server that they are connected to.

The GeoTrust SSL Seal is a dynamic image appearing on our website that allows you to tell at a glance that www.tnvitamins.com is a trusted and validated online site. It provides for complete assurance that you can transact safely and securely.

The GeoTrust SSL Seal also provides a validation date to let you know that it is current and active. The GeoTrust SSL Seal is an actual link to our security validation certificate. By clicking on the seal you will be provided a visible, real-time assurance of trust letting you know in an instant that our site is protected by one of the most trusted digital certificate providers on the Web.

Regardless of your browser, this website will display these visual clues to reassure you that your information is being transferred securely.

Norton Trusted:

TNVitamins.com is also a Norton Trusted site. Norton Trusted is one of the most recognized trust marks on the internet and is shown almost a billion times per day in 170 countries. The Norton Trusted seal shown on our site guarantees against Id Theft and tells you that our dependability, reputation, experience, financial stability, and ability to honor our sales terms and conditions have been verified.
Shipping Information
Domestic Shipments:

Shipments from tnvitamins.com to anywhere within the 48 contiguous states are customarily shipped via United Parcel Service(UPS), or the US Postal Service (USPS). We charge a standard handling fee of $4.95 per order. We reserve the right to choose shipper. Shipping methods are determined by weight of package and destination. We choose the least expensive service without sacrificing speed of delivery.

U.S. Territories outside the contiguous 48 states will default to standard USPS service for the $4.95 handling fee. Please note that this method will take approximately 3 weeks to arrive. Expedited Air Service to these territories is available through USPS Priority Service for an additional fee. Please see Expedited Domestic Shipments (outside the 48 contiguous states) below.

UPS will not deliver to a PO Box. For faster UPS service we kindly request you provide a street address with each order, whenever possible.

Please allow 3-10 working days from date of receipt for your order to arrive. Transit time will vary upon shipping method and proximity to our distribution center.

Most orders are shipped within 24 hours of our receiving it. Order shipments maybe delayed during peek periods. Occasional delays maybe be caused by unavoidable out of stock items or from delayed deliveries from 3rd party manufacturers. Delays may also be caused by unexpected shortage of raw materials. We strive to get your order out immediately, but if your order is affected by any unavoidable lengthy delays we will notify you.

Expedited Domestic Shipments (within the 48 contiguous states):

EXPEDITED SHIPPING is available for additional fees. Expedited shipping fees for the first 5 lbs are as follows:

2-Day Service$19.95 (for up to 5 Lbs*)
1-Day Service$24.95 (for up to 5 Lbs.*)

PLEASE NOTE: If your order weighs MORE than 5 Lbs; We reserve the rights to add additional shipping fees. Charges will not exceed ACTUAL SHIPMENT COST from the US Postal Service or from UPS. WE WILL contact you to provide actual shipment costs prior to shipping.

International Shipments:

Currently, our website is unable to process international orders. You may still place international orders via:

Phone:800-645-4446
Fax:800-397-4252
Email:customerservice@tnvitamins.com

International orders are shipped via USPS, which can take approximately 1-3 weeks for delivery. All export shipments will be charged the $4.95 standard handling charge plus actual postage fees. Upon receipt of you order we will calculate and notify you of the exact additional charges. We will only charge these fees to your credit card upon your approval and prior to shipment.

We accept US currency only and our prices do not include taxes and tariffs. Please note we do not ship to embargoed countries. Customers outside of the United States may be subject to customs fees and/or import duties and taxes, which are levied once a shipment reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office or tax authority for information specific to your situation. Additionally, when ordering from tnvitamins.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.
Refunds Backorders
Backorders:

Your credit card is never charged for any item until it is shipped. On the occasion we run out of stock of an item we will issue a back order notice and rush your remaining items to you with no delays. Your order will arrive containing the backorder notice which will clearly indicate the items and quantities owed to you. This system helps insure fast and efficient delivery. Upon receiving the backordered item into our inventories, we will rush you these items completely at our expense.

Returns:

As part of our Money Back Guarantee, we will accept return of any unwanted items and provide a full refund for up to one full year after date of purchase. Please return items along with a brief explanation to:

Att: Customer Service-Returns
Total Nutrition, Inc.
75 Bi-County Blvd.
Farmingdale, NY 11735

Lost, Damaged or Errors:

Should there be an error in your order and you have either received the wrong item, or are missing items, and you have not received the appropriate backorder form, or your order arrives damaged, or you believe your order has been lost, you may submit the Contact Customer Service form. Please indicate full details of the problem and you will be promptly contacted.
Login
Log In to view important Account Information.

To retrieve vital information regarding your account you must login by clicking on the 'Login/Register' link found at the top of the website.

Once logged in a new link will appear called 'My Account'. Here you will be able to access the following information:

- Order History
- Check Receipt of My Order
- Edit Billing and Shipping Information
- Change My Password
- Change My E Mail Address

Order Acknowledgement, Shipped Order Notifications, and Order Tracking Information will be automatically generated and sent to you via Email. It is vital that you entered the correct email address at time of purchase in order to receive these updates.
Tracking Information
Currently Tracking Information is not stored with your account information. Tracking Information is automatically generated and sent to you from our shipping systems at time of shipment.
Terms of Use
By shopping on TNVitamins.com, you agree to the policies set forth on our website. We reserve the right to correct any typographical errors.